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Executing CX: The Do's and the Don'ts

Customer experience (CX) is the latest term making headlines in the channel in recent days, thanks to Cisco’s recent announcements around their transformation
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Scott Frew
Scott Frew
Product Life Cycle

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Feb 26, 2018

Achieving Data Integrity in a Digital World

Your data is your most valuable asset. In fact, in today’s digital economy, we are hearing that it could be more valuable than oil. Read More
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Data Management

Apr 17, 2017

The Data Explosion, Part 4: The Automation Transformation

If a business needs to keep hiring more and more people to complete a series of tasks, it’s clear that the business process to achieve that result has reached a Read More
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Data Management

Apr 14, 2017

The Data Explosion, Part 3: Digital Business and the Challenge to Create Value with Technology

There is a system or an application out there for every digital business need. For every technology-related issue, a business user can seek out a software solution Read More
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Data Management

Apr 11, 2017

The Data Explosion, Part 2: What’s Your Data Revenue Strategy?

In the first post in this series, we talked about the massive amount of data that companies have in their possession now, and how that is expected to increase Read More
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Data Management

Apr 4, 2017

The Data Explosion, Part 1: How to Manage All That Data?

“Experts are predicting a 4,300 percent increase in annual data production by 2020.” And… “By 2020, more than seven billion people and businesses, and at least 30 Read More
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Data Management

Jan 19, 2016

Tips on How to Solve Your Data Challenges

Picture this. You’ve finally secured that all important meeting with the boss to show them this new wham-bang demo software tool that you’re certain is going to Read More
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Data Management

Oct 7, 2015

Build Versus Buy – The Business Case

Last month, my CIO wrote a blog about the dilemma in building versus buying an enterprise application from a technical perspective. This month, I wanted to expand on Read More
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Data Management

Oct 7, 2015

Build Versus Buy - The People Perspective

Over the past few weeks, we’ve been discussing a common dilemma that many large organizations face: Should you build an enterprise application to manage your Read More
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Data Management

Sep 16, 2015

Build Versus Buy – The Technical Viewpoint

I get it, I’m a CIO myself, and often think, why do we need to buy this out-of-box solution when my team and I could build it? But then I think, why do I want to? Read More
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Data Management

Mar 21, 2015

Enhance Your Organization's Productivity

ERPs and CRMs have become mainstays for most large organisations these days and quite rightly so. There is definitely a requirement for these systems to record, Read More
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Data Management

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