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Executing CX: The Do's and the Don'ts

Customer experience (CX) is the latest term making headlines in the channel in recent days, thanks to Cisco’s recent announcements around their transformation
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Scott Frew
Scott Frew
Product Life Cycle

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Jun 14, 2017

7 Quick Facts About the Best Renewals Organizations

Go to ranker.com and you can explore who and what are considered the best among some expected (and less expected) categories. While Michael Jordan is inarguably the Read More
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Renewals

Jun 7, 2017

Have You Measured Your True TCO?

Say you’re in the market for a used BMW 1-series coupe, one of the best-selling used BMWs on the market. If you’re financially savvy, you will know that there are Read More
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Business Processes

May 24, 2017

Classic Policy Loopholes That Are Costing You Money…and the Business Processes to Fix Them

Who doesn't want an easy, fast way to make more money? Usually, those quick "tricks" are just that – a trick that doesn't result in any substantial or long-term Read More
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Business Processes

May 17, 2017

Spend Money to Save Money with Recurring Revenue

What kind of investment can help your business make the most of the current sluggish world economy? It’s not as bad as it once was, but it’s not exactly stellar Read More
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Recurring Revenue Management

May 10, 2017

Align Your Channel Incentives to Your Cloud Business Goals

The transition to the cloud is certainly fraught with challenges. One challenge that is often overlooked, though, is how vendors can best help their channel partners Read More
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Channel

May 3, 2017

Why Distributors Need a Renewals Tsar?

Whilst the future of some technology profits lie in the cloud, right now the industry is still struggling with how to convert revenue success to profits. As TSIA Read More
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Distributors

Apr 17, 2017

The Data Explosion, Part 4: The Automation Transformation

If a business needs to keep hiring more and more people to complete a series of tasks, it’s clear that the business process to achieve that result has reached a Read More
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Data Management

Apr 14, 2017

The Data Explosion, Part 3: Digital Business and the Challenge to Create Value with Technology

There is a system or an application out there for every digital business need. For every technology-related issue, a business user can seek out a software solution Read More
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Data Management

Apr 11, 2017

The Data Explosion, Part 2: What’s Your Data Revenue Strategy?

In the first post in this series, we talked about the massive amount of data that companies have in their possession now, and how that is expected to increase Read More
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Data Management

Apr 4, 2017

The Data Explosion, Part 1: How to Manage All That Data?

“Experts are predicting a 4,300 percent increase in annual data production by 2020.” And… “By 2020, more than seven billion people and businesses, and at least 30 Read More
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Data Management

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