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Executing CX: The Do's and the Don'ts

Customer experience (CX) is the latest term making headlines in the channel in recent days, thanks to Cisco’s recent announcements around their transformation
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Scott Frew
Scott Frew
Product Life Cycle

All Categories

Oct 16, 2018

Delivering Device as Service (DaaS)

Gone are the days of capex-heavy IT departments, managing hundreds if not thousands of devices. Instead, we are seeing a very clear and deliberate shift to Read More
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Product Life Cycle

Sep 21, 2018

Disaster Recovery and Survival

For today’s enterprise, being offline for even a few hours can have a detrimental effect on their business and customers. The consequences of a data center outage Read More
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Aug 8, 2018

Overcoming the Microsoft CSP Billing Burden

Have you ever wondered how “tall” your customers’ consumption data would be if you were to print it out? Here’s a point of comparison for you: a VAR with just four Read More
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Cloud

Jul 11, 2018

Gearing Up for Changes to Microsoft CSP Direct

In May, Microsoft announced changes that it will be making to its Cloud Solution Provider (CSP) program, which will impact Direct partners. Let’s take a look at Read More
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Cloud

Jun 6, 2018

Using a Recurring Revenue Model for Customer Retention

From software to personally styled clothing to streaming video, companies of all kinds are trying their hand at selling goods and services using consumption Read More
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Recurring Revenue Management

May 18, 2018

Monthly Recurring Revenue in a Cloud World

We’ve seen the transformative power of the cloud in action. With the flexibility, scalability, and cost savings that this computing model offers customers, cloud has Read More
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Recurring Revenue Management

Mar 14, 2018

Vendors - Are PDF Quotes Killing Your Distributors?

When I owned my previous company Distribution Central - a large VAD within the APAC region, we had roughly 30 vendors all wanting to send us (and other distributors Read More
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Renewals

Feb 26, 2018

Achieving Data Integrity in a Digital World

Your data is your most valuable asset. In fact, in today’s digital economy, we are hearing that it could be more valuable than oil. Read More
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Data Management

Nov 30, 2017

Partner Portals: Why They're a Waste of Channel Time

The multi vendor burden is real – with distributors and VARs spreading themselves thin trying to manage increasingly evolving price lists, cloud consumption, Read More
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Channel

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