IT Consolidation: Ideal vs. Reality

IT consolidation


Think about the many tools and technologies that you use daily. If you are in the channel, you probably use different systems to send net new or renewal sales quotes, track software licenses and assets, manage cloud subscriptions, and even POS data.

Unfortunately, most of these systems are disparate with little to no integration and require a vast amount of people and money to manage them. 

Addressing IT complexity has been an ongoing issue for IT leaders for almost a decade. It’s caused by many factors, including:

Mergers and Acquisitions

When businesses combine, often each continues to use and maintain their own legacy infrastructure – like data centers, applications, and environments – which don't integrate with each other and may perform repetitive functions.

Multiple Business Units with Their Own IT Systems

When each department or business unit runs its own software and infrastructure, which often does not integrate with other departments’ IT systems, the lack of enterprise-wide consistency, communication, and data consolidation can make it harder to make comprehensive business assessments and strategic decisions.

Changing Business Demands

What works today can easily be outdated next month. As quickly as technology changes, business needs change as well. Meeting these needs requires more sophisticated systems and infrastructure, which can create more complexity.

Analyst firm McKinsey described the persistent struggle with IT complexity as:

“…An unwieldy, heterogeneous IT environment where incompatible (and often duplicative) hardware, applications, and processes sprout year by year, in every corner of the organization, in response to specific near-term needs.”

It is all-too-common for companies to suffer from an overly complex IT infrastructure. Unfortunately, the process of consolidating IT can also have a negative impact on the business if it is done without assessing the function and necessity of distinct systems.

Consolidation is a great idea…but is your business getting what it needs?

Whilst IT vendors, distributors, and VARs recognize the need to improve their renewals rates and find more efficient ways to track and manage their cloud contracts, there can be resistance from the IT department to adopt a purpose-built platform that can help address this significant business need. It is often assumed that an existing CRM or CPQ can manage this, and perhaps it can (to an extent). But not when the business must handle high volume data and transactions. That’s when a more robust platform is required to more easily manage the data and automate transactions.

IT consolidation is important and necessary; however, IT must ensure that business critical tools that can directly impact company revenue are treated differently. For example, a robust, purpose-built platform such as can help increase renewal rates and revenue to beyond 90% and reduce operational staff costs. The benefits outweigh the alleged “burden” or cost of managing another tool. In fact, requires minimal involvement from IT from an implementation perspective, and can be integrated into the company’s existing ERP or CRM.

Companies that use realize ROI in as little as 3 months from implementation. Contact us to find out how we can do the same for you.

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